{"id":270,"date":"2025-11-12T10:52:39","date_gmt":"2025-11-12T10:52:39","guid":{"rendered":"https:\/\/marvette.shop\/?page_id=270"},"modified":"2025-11-12T10:54:30","modified_gmt":"2025-11-12T10:54:30","slug":"track-your-order","status":"publish","type":"page","link":"https:\/\/marvette.shop\/?page_id=270","title":{"rendered":"Track Your Order"},"content":{"rendered":"\t\t
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\n\t\t\t\t\t\r\n\r\n\r\n \r\n \r\n Track Your Order \u2014 Marvette<\/title>\r\n <meta name=\"description\" content=\"Track your Marvette order: enter your order number and email to get up-to-date delivery status and next steps.\" \/>\r\n <style>\r\n :root{\r\n --accent:#0f172a; \/* deep navy *\/\r\n --accent-2:#0ea5a4; \/* teal *\/\r\n --muted:#6b7280;\r\n --card:#ffffff;\r\n --bg:#f8fafc;\r\n --success:#10b981;\r\n --danger:#ef4444;\r\n font-family: Inter, ui-sans-serif, system-ui, -apple-system, \"Segoe UI\", Roboto, \"Helvetica Neue\", Arial;\r\n }\r\n html,body{height:100%;margin:0;background:var(--bg);color:var(--accent);}\r\n .container{max-width:980px;margin:40px auto;padding:24px}\r\n .card{background:var(--card);border-radius:12px;box-shadow:0 6px 18px rgba(15,23,42,0.06);padding:28px}\r\n h1{font-size:22px;margin:0 0 6px}\r\n p.lead{color:var(--muted);margin:0 0 18px}\r\n\r\n \/* form *\/\r\n form{display:flex;gap:12px;flex-wrap:wrap}\r\n .field{flex:1 1 220px;min-width:220px}\r\n label{display:block;font-size:13px;color:var(--muted);margin-bottom:6px}\r\n input[type=\"text\"], input[type=\"email\"]{width:100%;padding:12px;border:1px solid #e6edf3;border-radius:8px;font-size:15px}\r\n .btn{display:inline-flex;align-items:center;gap:8px;padding:12px 16px;border-radius:8px;background:var(--accent-2);color:white;border:0;cursor:pointer;font-weight:600}\r\n .btn[disabled]{opacity:0.6;cursor:default}\r\n\r\n \/* status card *\/\r\n .status-wrap{margin-top:22px}\r\n .status-header{display:flex;justify-content:space-between;align-items:center}\r\n .meta{color:var(--muted);font-size:13px}\r\n .tracking-steps{margin-top:14px;border-left:3px solid #eef2f7;padding-left:18px}\r\n .step{position:relative;padding:14px 0}\r\n .step::before{content:\"\";position:absolute;left:-31px;top:18px;width:12px;height:12px;border-radius:50%;background:#e6edf3;border:3px solid white;box-shadow:0 1px 0 rgba(0,0,0,0.03)}\r\n .step.complete::before{background:var(--success);border-color:var(--success)}\r\n .step h4{margin:0;font-size:15px}\r\n .step p{margin:6px 0 0;color:var(--muted);font-size:13px}\r\n\r\n \/* alerts *\/\r\n .alert{padding:12px;border-radius:8px;margin-top:16px}\r\n .alert.info{background:#eef2ff;color:var(--accent)}\r\n .alert.warn{background:#fff4e6;color:#b45309}\r\n .alert.error{background:#fff1f2;color:var(--danger)}\r\n\r\n footer{margin-top:18px;color:var(--muted);font-size:13px}\r\n\r\n \/* responsive *\/\r\n @media (max-width:600px){.container{margin:18px;padding:16px}.card{padding:18px}}\r\n <\/style>\r\n<\/head>\r\n<body>\r\n <main class=\"container\">\r\n <div class=\"card\">\r\n <h1>Track Your Order<\/h1>\r\n <p class=\"lead\">Enter your Marvette order number and the email used at checkout to view the latest delivery status and next steps.<\/p>\r\n\r\n <form id=\"trackForm\" aria-label=\"Track order form\" autocomplete=\"off\">\r\n <div class=\"field\">\r\n <label for=\"orderNumber\">Order number<\/label>\r\n <input id=\"orderNumber\" name=\"orderNumber\" type=\"text\" inputmode=\"numeric\" placeholder=\"e.g. MV-12345678\" required \/>\r\n <\/div>\r\n\r\n <div class=\"field\">\r\n <label for=\"email\">Email address<\/label>\r\n <input id=\"email\" name=\"email\" type=\"email\" placeholder=\"you@example.com\" required \/>\r\n <\/div>\r\n\r\n <div style=\"align-self:end\">\r\n <button class=\"btn\" id=\"trackBtn\" type=\"submit\">Check status<\/button>\r\n <\/div>\r\n <\/form>\r\n\r\n <div id=\"result\" class=\"status-wrap\" aria-live=\"polite\"><\/div>\r\n\r\n <footer>\r\n <strong>Need help?<\/strong> If you cannot locate your order number or need further assistance, contact our support team at <a href=\"mailto:support@marvette.shop\">support@marvette.shop<\/a> or call +1 (501) 678-9342 during business hours (Mon\u2013Fri, 9:00 AM\u20135:00 PM CT).\r\n <\/footer>\r\n <\/div>\r\n <\/main>\r\n\r\n <script>\r\n \/\/ Mock tracking data for demonstration. Replace with real API integration.\r\n const mockDatabase = {\r\n 'MV-12345678': {\r\n email: 'customer@example.com',\r\n delivered: false,\r\n events: [\r\n { title: 'Order confirmed', date: '2025-09-20', note: 'We have received your order and payment.' },\r\n { title: 'Packed & handed to carrier', date: '2025-09-22', note: 'Your package left our facility.' },\r\n { title: 'In transit', date: '2025-09-24', note: 'Arriving at local distribution center.' }\r\n ]\r\n },\r\n 'MV-87654321': {\r\n email: 'jane.doe@example.com',\r\n delivered: true,\r\n events: [\r\n { title: 'Order confirmed', date: '2025-08-01', note: 'We have received your order and payment.' },\r\n { title: 'Packed & handed to carrier', date: '2025-08-03', note: 'Your package left our facility.' },\r\n { title: 'In transit', date: '2025-08-05', note: 'Arriving at local distribution center.' },\r\n { title: 'Out for delivery', date: '2025-08-06', note: 'Courier out to deliver your package.' },\r\n { title: 'Delivered', date: '2025-08-06', note: 'Package delivered to recipient.' }\r\n ]\r\n }\r\n };\r\n\r\n const form = document.getElementById('trackForm');\r\n const result = document.getElementById('result');\r\n\r\n function escapeHtml(s){return s.replace(\/&\/g,'&').replace(\/<\/g,'<').replace(\/>\/g,'>');}\r\n\r\n form.addEventListener('submit', function(e){\r\n e.preventDefault();\r\n result.innerHTML = '';\r\n const order = document.getElementById('orderNumber').value.trim();\r\n const email = document.getElementById('email').value.trim().toLowerCase();\r\n\r\n if(!order || !email){\r\n result.innerHTML = '<div class=\"alert error\">Please provide both order number and email address.<\/div>';\r\n return;\r\n }\r\n\r\n \/\/ Simulate API lookup delay\r\n const btn = document.getElementById('trackBtn');\r\n btn.disabled = true; btn.textContent = 'Checking...';\r\n\r\n setTimeout(() => {\r\n btn.disabled = false; btn.textContent = 'Check status';\r\n\r\n const record = mockDatabase[order];\r\n if(!record || record.email !== email){\r\n result.innerHTML = '<div class=\"alert error\">We could not find an order matching that number and email. Please check your details and try again, or contact support.<\/div>';\r\n return;\r\n }\r\n\r\n \/\/ Build status summary\r\n const lastEvent = record.events[record.events.length-1];\r\n const delivered = record.delivered;\r\n\r\n let html = '<div class=\"card\" style=\"margin-top:12px;padding:18px\">';\r\n html += '<div class=\"status-header\">';\r\n html += '<div><strong>Order: <\/strong>' + escapeHtml(order) + '<br\/><span class=\"meta\">Placed under: ' + escapeHtml(email) + '<\/span><\/div>';\r\n html += '<div style=\"text-align:right\">';\r\n html += '<strong>' + (delivered ? 'Delivered' : escapeHtml(lastEvent.title)) + '<\/strong><br\/>';\r\n html += '<span class=\"meta\">Last update: ' + escapeHtml(lastEvent.date) + '<\/span>';\r\n html += '<\/div><\/div>';\r\n\r\n \/\/ Guidance\r\n if(delivered){\r\n html += '<div class=\"alert info\">Our records show this order was <strong>delivered<\/strong>. If you did not receive the package, please check with household members or contact the carrier with the tracking number. If you still need assistance, contact Marvette support.<\/div>';\r\n } else {\r\n html += '<div class=\"alert info\">Your order is in transit. Typical delivery window is 4\u20139 business days from order confirmation. If your estimated delivery has passed, contact support.<\/div>';\r\n }\r\n\r\n \/\/ Tracking timeline\r\n html += '<div class=\"tracking-steps\">';\r\n for(let i=0;i<record.events.length;i++){\r\n const ev = record.events[i];\r\n const cls = (i === record.events.length-1 || delivered) ? 'step complete' : 'step';\r\n html += '<div class=\"' + cls + '\"><h4>' + escapeHtml(ev.title) + ' <span style=\"font-weight:400;color:var(--muted);font-size:13px\">\u2014 ' + escapeHtml(ev.date) + '<\/span><\/h4>';\r\n html += '<p>' + escapeHtml(ev.note) + '<\/p><\/div>';\r\n }\r\n html += '<\/div>';\r\n\r\n \/\/ Helpful links & next steps\r\n html += '<div style=\"margin-top:14px;color:var(--muted);font-size:14px\">';\r\n html += '<p><strong>Next steps:<\/strong><\/p>';\r\n html += '<ul style=\"margin:6px 0 0 18px;color:var(--muted)\">';\r\n html += '<li>Review the tracking events above for the latest status.<\/li>';\r\n html += '<li>If the order is marked delivered but not received, check with household members and the carrier.<\/li>';\r\n html += '<li>For damaged or incorrect items, report within 24\u201348 hours with photographs as per our Returns & Refund Policy.<\/li>';\r\n html += '<\/ul><\/div>';\r\n\r\n html += '<\/div>'; \/\/ card\r\n\r\n result.innerHTML = html;\r\n\r\n }, 700);\r\n });\r\n <\/script>\r\n<\/body>\r\n<\/html>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Track Your Order \u2014 Marvette Track Your Order Enter your Marvette order number and the email used at checkout to 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