{"id":238,"date":"2025-11-12T11:46:28","date_gmt":"2025-11-12T11:46:28","guid":{"rendered":"https:\/\/marvette.shop\/?page_id=238"},"modified":"2025-11-12T11:50:49","modified_gmt":"2025-11-12T11:50:49","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/marvette.shop\/?page_id=238","title":{"rendered":"Refund Policy"},"content":{"rendered":"\t\t
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Refund Policy<\/h2>\n\n

At Marvette, customer satisfaction is our top priority. We are committed to ensuring a fair, transparent, and hassle-free refund process. This Refund Policy clearly outlines the circumstances under which refunds are approved, the method of processing, and the timeline you can expect.<\/p>\n\n

Refund Eligibility<\/h3>\n\n

Refunds may be approved in the following cases:<\/strong><\/p>\n\n

You receive a defective or non-damaged product.
You receive an incorrect item from your order.
Your order is cancelled before dispatch.
An approved return is received within the allowed return window (30 days).<\/p>\n\n

Refunds will not be issued in the following cases:<\/strong><\/p>\n\n

Products damaged due to misuse, mishandling, or accidents after delivery.
Products missing original packaging, accessories, or proof of purchase.
Return requests made after 30 days of delivery.
Returns sent without prior approval or without using the prepaid return label.<\/p>\n\n

Refund Process<\/h3>\n\n

Initiation:<\/strong><\/p>\n\n

Customers must contact Marvette Support within 24\u201348 hours of receiving the product to initiate a refund request.
Clear photos\/videos of the product must be provided for verification.<\/p>\n\n

Return Instructions:<\/strong><\/p>\n\n

Once approved, customers will be instructed to return the item using the prepaid return label is customer’s responsibility.<\/p>\n\n

Inspection:<\/strong><\/p>\n\n

All returned items are inspected upon arrival.
Refunds are processed only after the returned item has passed inspection.<\/p>\n\n

Refund Timeline<\/h3>\n\n

Refund initiation:<\/strong> Within 10 working days after the returned product has been inspected and approved.<\/p>\n\n

Bank\/Payment Provider Processing: <\/strong>Please allow 10 working days for funds to reflect in your account (depending on your bank or payment provider).<\/p>\n\n

Customers will receive a confirmation email once the refund has been processed.<\/p>\n\n

Refund Method<\/h3>\n\n

Refunds are always credited back to the original payment method used during checkout.
We do not issue refunds via cash, checks, or gift cards.
For split payments (e.g., part gift card, part credit card), refunds will be applied proportionally.<\/p>\n\n

Fees & Deductions<\/h3>\n\n

Marvette Covers the Cost: If the refund is due to our error (defective, damaged, or incorrect item shipped).
Customer Bears the Cost: For change of mind or incorrect order placement, a $30 flat shipping deduction will be applied to the refund.
No Restocking Fees: Marvette does not charge any restocking fees.<\/p>\n\n

Partial Refunds<\/h3>\n\n

Partial refunds may be issued in the following cases:<\/p>\n\n

The returned product is missing minor accessories.
The product is not in perfect condition but remains functional.
A part of an order is cancelled.<\/p>\n\n

Responsibilities<\/h3>\n\n

Customer Responsibilities:<\/strong><\/p>\n\n

Submit refund requests within 24\u201348 hours of delivery.
Provide clear images\/videos for verification.
Ensure secure packaging when returning items.
Use the prepaid return label for proof of shipment.<\/p>\n\n

Marvette\u2019s Responsibilities:<\/strong><\/p>\n\n

Provide clear and timely return\/refund instructions.
Cover return costs when the issue is our responsibility.
Process refunds within the promised timeline.
Keep customers informed at every stage of the process.<\/p>\n\n

Contact Information<\/h3>\n\n

If you have any questions regarding your refund eligibility or process, please contact our support team:<\/p>\n\n

Business Name:<\/strong> Marvette
Business Hours: <\/strong>Monday \u2013 Friday, 9:00 AM \u2013 5:00 PM (GMT-05:00)
Business Phone: <\/strong>+1 (501) 678-9342
Business Email:<\/strong> support@marvette.shop<\/a>
Business Address:<\/strong> 204 S Donna Dr, Little Rock, Arkansas 72205, United States<\/a><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Refund Policy At Marvette, customer satisfaction is our top priority. We are committed to ensuring a fair, transparent, and hassle-free […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-238","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/marvette.shop\/index.php?rest_route=\/wp\/v2\/pages\/238","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/marvette.shop\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/marvette.shop\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/marvette.shop\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/marvette.shop\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=238"}],"version-history":[{"count":4,"href":"https:\/\/marvette.shop\/index.php?rest_route=\/wp\/v2\/pages\/238\/revisions"}],"predecessor-version":[{"id":305,"href":"https:\/\/marvette.shop\/index.php?rest_route=\/wp\/v2\/pages\/238\/revisions\/305"}],"wp:attachment":[{"href":"https:\/\/marvette.shop\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=238"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}