At Marvette, we believe in transparency and want our customers to have complete clarity before making a purchase. Below are answers to the most common questions about our store, products, policies, and services.
Orders & Products
1. Do I need an account to place an order?
No, you are welcome to shop as a guest. However, creating an account gives you access to order history, quicker checkout, and easier return management.
2. How accurate are the product descriptions and images?
We take care to ensure that product details, specifications, and images are accurate. Please note that slight variations in color or appearance may occur due to screen settings.
3. Can I modify or cancel my order after placing it?
Orders may only be changed or cancelled before 5:00 PM (GMT-05:00) on the same day they are placed. Once processing begins, we are unable to make adjustments.
Shipping & Delivery
4. Do you ship internationally?
At this time, Marvette ships exclusively within the United States.
5. What is the shipping cost?
A flat shipping fee of $30 applies to all orders, regardless of the number of items.
6. How long does delivery take?
- Processing Time: 1–2 business days
- Transit Time: 3–7 business days
- Total Estimated Delivery: 4–9 business days from order confirmation
7. Will I receive tracking details?
Yes, once your order ships, we will provide a tracking link by email so you can monitor delivery progress.
8. What happens if my package is delayed?
While most orders arrive within the estimated timeframe, external factors such as weather or carrier delays may cause unexpected issues. We will keep you informed in such cases.
Returns & Refunds
9. What is your return policy?
Customers may request a return within 30 days of delivery, provided the product meets eligibility conditions outlined in our Return Policy.
10. Who pays for return shipping?
- If the return is due to a customer-related reason (e.g., change of mind, wrong product ordered), the $30 return shipping fee will be deducted from the refund.
- If the return is due to a Marvette error (e.g., incorrect or defective product sent), we will cover the return shipping cost.
11. Do you accept product exchanges?
We do not currently offer exchanges. Customers may return an item for a refund and place a new order if desired.
12. What should I do if I receive a damaged item?
Please contact us within 24–48 hours of delivery with clear images of the damage. Once verified, we will arrange a return and issue a full refund.
13. What if I accidentally damage the product after delivery?
Unfortunately, items damaged due to customer mishandling or misuse are not eligible for return or refund.
14. How long does the return process take?
Returns are inspected within 7 business days of reaching our facility.
15. How long does it take to receive a refund?
Refunds are processed within 10 working days of approval and returned via the original payment method.
16. Do you charge any restocking fees?
No. Marvette does not charge restocking fees under any circumstances.
Payments
17. What payment methods are accepted?
We accept secure online payments via major credit and debit cards. Available methods will be displayed at checkout.
18. Is my payment information secure?
Yes. All transactions are processed through SSL-encrypted third-party gateways. Marvette does not store sensitive card details such as full numbers or CVV codes.
19. When is my payment processed?
Payment is charged immediately upon successful order placement.
20. Why was my payment declined?
A payment may be declined due to incorrect card details, insufficient funds, or restrictions imposed by your bank. Please verify the details or contact your card provider for assistance.
Privacy & Security
21. How is my personal data used?
We use customer information strictly for order processing, customer support, and improving our services. Full details are outlined in our Privacy Policy.
22. Do you share my information with third parties?
We do not sell or trade personal data. Information is shared only with trusted service providers for payment processing, shipping, and legal compliance.
23. Can I request deletion of my information?
Yes. Customers may request access, correction, or deletion of their personal data, subject to applicable legal obligations.
24. Does your website use cookies?
Yes. Cookies help improve website performance, remember preferences, and analyze site traffic. You may disable cookies in your browser, but some features may not function properly.
General Policies
25. What happens if there is a pricing error?
In the rare case of a pricing error, Marvette reserves the right to cancel the order. Any payment received will be fully refunded.
26. How often are policies updated?
Our policies may be updated from time to time. The most recent versions are always published on our website.
27. How can I contact Marvette?
You can reach us during business hours using the following details:
- Phone: +1 (501) 678-9342
- Email: support@marvette.shop
- Address: 204 S Donna Dr, Little Rock, Arkansas 72205, USA
- Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)